Home » Refund and Returns Policy

 

Thank you for shopping at Marine Hair Clip Store. We strive to ensure your satisfaction with our high-quality hair accessories. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.

1. General Return Eligibility

  • Timeframe: You may return eligible items within 30 days of receiving your order.

  • Condition: To qualify for a refund or exchange, the hair clip(s) must be:

    • Unused, undamaged, and in their original packaging (including tags and protective covers).

    • Free of signs of wear, customization, or alterations.

  • Proof of Purchase: A valid order number or receipt is required.

Note for International Customers: Due to cross-border shipping complexities, returns may take longer to process. We recommend using a tracked shipping method.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Hair clips that have been used, opened, or damaged due to customer handling.

  • Customized or personalized hair clips (e.g., engraved designs).

  • Final sale items marked “non-refundable” at purchase.

3. Return Process

Step 1: Contact our customer service team at contact form within 30 days of delivery to request a return authorization (RA) number.
Step 2: Securely package the item(s) in their original packaging to prevent damage during transit. Include the RA number on the package.
Step 3: Ship the item(s) to the designated return address provided by our team.

Important:

  • Return shipping costs are the customer’s responsibility unless the return is due to a defective product or shipping error on our part.

  • We are not liable for lost or damaged return packages. Use a tracked and insured shipping method.

4. Refund Processing

  • Upon receiving and inspecting the returned item(s), we will notify you of approval or rejection within 5 business days.

  • Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary by payment provider.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If your hair clip arrives damaged, defective, or incorrect:

  • Notify us within 7 days of delivery with clear photos/video of the issue.

  • We will provide a prepaid return label (if required) and expedite a replacement or full refund.

6. Product-Specific Notes for Hair Clips

  • Hygiene: For health and safety reasons, used hair clips cannot be accepted.

  • Fragile Materials: Hair clips with delicate embellishments (e.g., pearls, crystals) must be returned in their protective packaging to avoid damage.

  • Color Variations: Slight color discrepancies due to screen settings do not qualify for returns.

7. Exchanges

We currently do not offer direct exchanges. To replace an item, return the original product and place a new order.

 

8. Contact Us

For questions or assistance, contact:

  • Email: customer@marniehairclip.asia

  • Hours: 24hours, 

  • Address: No.9 3building, south road of shanger, shangtian district, Fenghua,Ningbo,China 315032

9.Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Policy Updates: We reserve the right to modify this policy. Changes will be effective immediately upon posting to our website.

Note: This policy does not override statutory rights under your local consumer laws. Customers in regions with stricter return regulations (e.g., the EU) may have additional entitlements.

MARINE HAIR CLIP STORE
www.marniehairclip.asia

ADD: No.9 3building, south road of shanger, shangtian district, Fenghua,Ningbo,China 315032